Unregistered Web Visitors
We do not collect automatically personal information from individuals who do not register on the Access Points and are just visiting. We don't knowingly probe visitor's computers or devices for personal information. We do collect visitor's Internet technical statistics, including IP addresses, referrers, the type of browser and type of workstation used. With this information, we may, for example, gain insight into how visitors find us on the Internet, and how many Windows vs. Mac users visit the Access Points. We use that information to improve our services to visitors and users. This information may help us, for example, to decide how much to invest in compatibility with different browsers.
Registered Web User and Customers
A "registered" user to the Access Points is one who has elected to complete the registration page on to create an account on the Access Points and establish an ongoing, personalized experience with us. Most registered users purchase products or equipment or receive services from us. We collect personally identifiable information from you when you register as a user of the Access Points. The personal information we collect may include your name, billing and shipping address, email address, credit card or bank debit card information, including expiration date and security code, and mobile and home phone numbers. Your credit card information will be used only to process your transactions with us. Your credit card number and security code will not be stored on the Access Points. You are not required to provide personal information to view the Access Points, however, you will not be able to register as a user unless it is provided.
We use the personal information you elect to submit to the Access Points as a registered user for our own research, advertising, promotional and marketing purposes, including sending you by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in. A customer, of course, might not be a registered web user of the Access Points, but we are committed to similar privacy safeguards for information gathered about you through non-online methods as well.
We record our calls with prospective and actual customers, and confirm before doing so that we have your permission to record our call.
The Company also collects various information from and about its customers as part of its routine business operations, including, but not limited to:
We also receive personal information when you apply for a job in any “careers” section of our websites. Any such personal information gathered through that section will be used solely to evaluate whether your background and experience make you a candidate for a career with the Company.
This information may be collected via the
Access Points, in print application, by phone or other forms, methods or in
USE OF INFORMATION
We use payment information, such as credit card numbers and billing ZIP code, to complete your reservations and provide the Services to you. For example, we use payment information to process payments for products and services (we use a third-party payment processor to do this), to retrieve account information, to determine whether you are eligible for promotions, and to detect abuse of the products and services.
In order to access certain of the Services from your mobile device or browser, you may be required to share your device’s precise location data (e.g., latitude and longitude) with us. This location data may be used to provide tailored products and services to you based on your location.
The analytics tools that collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information assists us in analyzing and improving the Access Points.
Information We Disclose to Others
We may share information (including personal information) with third-party vendors who provide functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our websites and other Access Points. Third-party vendors have access to and may collect personal information) only as needed to perform their functions and are not permitted to share or use the information for any other purpose and are required to adopt data security practices consistent with our practices.
We may from time to time contract with third party vendors to serve ads to our customers on our behalf across the Internet or to send our direct mail to customers whom we think may be interested in our products or services. To do this, the vendors will collect anonymous information about your visits to our Access Points and your interaction with our products and services. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major web sites. No personally identifiable information is collected in this process. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving information.
We may disclose aggregated information collected from visitors and users to the Access Points and our customers to third parties.
Cookies and Standard Web Practices
The cookies on the Access Points owned or operated by the Company are not used by the Company for systematic tracking of its customers other than the methods mentioned below:
YOUR CHOICES ABOUT YOUR INFORMATION
This section describes the choices regarding how we and third parties use certain information collected from or about you.
Part of the responsibility for storing your personally identifiable information securely is to provide you with a means of correcting information you find to be inaccurate. The Company provides a means for online updating and verification of some information you provide to us through your registration account. In addition, other customer information collected by us through other business transactions we conduct with you can be updated by you by calling our customer service center at the number below.
The Company is committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage a the Company account. However, if you wish, you can instruct the Company at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service as provided below. When calling, please provide your registration information or the Company account number. Even if you opt-out of marketing or education materials, we will still contact you and send you materials about your account, including the purchases you have made and amounts that are due.
The cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to help preserve the integrity and security of all information collected through our website. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, the Company will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If we suspect there is security breach or other unauthorized activity involving your account, we may post a notice on our website, or try to contact you using your email or postal address or telephone in your registration details.
We store your credit card and bank account information with industry standard encryption algorithms. For purposes of security, when you complete your registration with the Company, you will have a unique log in. This log in information is for you to authenticate yourself when using your registered account. Additionally, you will be responsible for creating a secret password that will be used to access your Company account. You are responsible for ensuring the security and confidentiality of the password. Keep your password in a safe and secure place and do not share it with anyone. You are responsible for any activity using the password and login and that any activity engaged in using the password you specified during registration will be deemed to have been engaged in by you. If you think someone has obtained your login or password, please immediately our customer service center at the number below.
Privacy At Other Access Points
The Access Points may integrate with or contain links to other third party websites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Access Points and your interactions with any third-party website or service are subject to that third party’s own rules and policies.
Governing Law & Arbitration; Waiver of Class Action Claims
Information About Us
The Company has an address at 2700 Loch Raven Rd Suite 200, Baltimore, MD 21221. If you have any questions or concerns about the collection, use or disclosure of your personal information held by us, you may contact our Customer Service department at 888-235-9911. Please note that all calls made from landlines will be charged at your standard landline rate. Mobile phone calls will vary. Calls may be monitored for quality and training purposes.
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